Privacy Policy

Last updated: December 15, 2025

1. Overview

This Privacy Policy explains how CoolTech USA (“we”, “us”, “our”) collects, uses, and protects information in connection with our website, services, and communications.

2. Information We Collect

Contact information (name, email, phone number).
Information you provide in support requests or messages.
Basic technical data (e.g., browser type, IP address) used for website reliability and security.

3. How We Use Information

To respond to requests and provide customer support.
To coordinate service delivery and communicate updates.
To maintain website performance and security.
To comply with legal obligations.

4. Text Messaging & Mobile Communications

If you provide a mobile number and explicitly opt in, we may send SMS messages related to customer support, service coordination, and account-related communications.

Message frequency varies based on your interaction with us.
Message & data rates may apply.
You can opt out at any time by replying STOP.
You can reply HELP for assistance.

No sale or sharing of SMS data. We do not sell, share, rent, or disclose mobile phone numbers or SMS consent information to third parties for marketing or promotional purposes.

5. Sharing

We may share information with service providers who help us operate the website or communications (for example, hosting or messaging providers), and with authorities if required by law.

6. Data Security

We use reasonable safeguards to protect information. No method of transmission or storage is fully secure.

7. Data Retention

We retain information only as long as needed for support, operations, and legal compliance.

8. Contact

Questions? Contact us at:
CoolTech USA
Email: support@cooltech-usa.com
Phone: (845) 273-6221